PRE-ORDER TERMS & CONDITIONS
These Terms & Conditions (“Terms”) apply when you pre-order a product from Stef Mouchie website www.stefmouchie.com, whether it is online or by telephone. By placing a pre-order you are agreeing to be bound by these Terms, so please read them carefully before you place a pre-order and keep a copy or note for your records.
WHAT IS A PRE-ORDER?
The pre-order item is an item that you have the chance to purchase in preview from the new collection or a limited edition. It means that the item is still in production when ordered and not immediately available in our warehouse. Once you get to the checkout, it is important to verify if the product is in pre-order or not. Delivery times may vary for pre-orders.
PLACING A PRE-ORDER
Pre-released orders (“Pre-orders”) are orders for items (“Products”) that are not yet available for general sale from Stef Mouchie. In order to place a Pre-order, you will need to provide certain information, including but not limited to your name, address and billing information. It is your responsibility to ensure this information is accurate and up to date. If we do not have accurate information, we will not be able to keep you informed.
Pre-order payments do not guarantee the availability of the Product but represent your offer (“Offer”) to buy the Product when it is generally released for sale. We reserve the right not to accept your Offer and your Offer is only accepted once the Pre-ordered product is dispatched.
When you place a Pre-order you will need to pay the full upfront price of the Product. You may cancel your Pre-order and get a full refund of your Pre-order Payments at any time before the Product has been dispatched.
WHAT ARE THE ADVANTAGES OF BUYING A PRE-ORDER ITEM?
The advantage of buying an item in pre-order is that you can guarantee the size or item you want without risking that it runs out as soon as it is available in our warehouse. Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.
HOW LONG WILL IT TAKE TO SHIP OUT MY PRE-ORDER?
Waiting times vary. Usually, once the item is available in our warehouse, your order will be dispatched. The items for pre-order are exclusive. For this reason, the manufacturing process requires several production and processing steps. In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.
CAN I AMEND MY ORDER?
Yes! It will be possible to change the sizes of the items included in the order provided availability of the sizes and, of course, before receiving the confirmation email. From this moment on, it won’t be possible to apply modifications. Anyway, modifications are not guaranteed and it won’t be possible to change items included in the order.
Where possible, orders will be shipped to you as soon as is practicable, subject to availability. For some areas, delivery will take longer. Release dates are subject to change. As a result, we cannot be liable for any changes to Release dates or Pre-order windows advertised by us.
CAN I CANCEL A PRE-ORDER ITEM?
Either party may cancel a Pre-order at any time for any or no reason prior to our notice to you that the Product has been despatched (“Despatch Notice”). If cancellation occurs before the Despatch Notice, you will be entitled to a full refund of your Pre-order payment.
The purchase of the Product is subject to additional terms and conditions, which will be notified to you before you complete your purchase, in your order confirmation. When you buy from our online shop, our online shop purchasing terms will also apply, see www.stefmouchie.com/terms of service. We reserve the right to amend these Terms. Please check our website for updates.
These Terms are governed according to Toronto Ontario Canadian law. Any disputes or proceedings shall be subject to the exclusive jurisdiction of the Toronto Ontario Courts.
Last updated September 2, 2021